A few weeks ago, I visited a restaurant and found two waiters talking and checking their smartphones. They seemed not to be bothered about my coming in. They went on talking on top of their voices. The restaurant tables were not cleared after the […]
Continue readingCustomer Service in Grocery Shops
A few months ago, I visited a grocery shop and found two young sales staff talking and arguing. They seemed not to be bothered about my coming in. They went on talking on top of their voices. Few weeks ago, I visited another grocery shop. […]
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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work – he is the purpose of it. We are not doing him a favor by serving […]
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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work – he is the purpose of it. We are not doing him a favor by serving […]
Continue reading