 A few weeks ago, I visited a restaurant and found two waiters talking and checking their smartphones. They seemed not to be bothered about my coming in. They went on talking on top of their voices. The restaurant tables were not cleared after the other guests had left. But these waiters did not understand the concept of customer service before, during and after. When there are no customers in a restaurant this is the time to prepare for the incoming guests (the kings) so that when they come in, the place is well prepared (customer service before). |
| When guests enter the restaurant, bar or any entertainment places, waiters/waitresses are supposed to give them 100% attention. They are supposed to position themselves in such a way that they are all the time looking at the customers. The first task of waiters/waitresses is to warmly receive guests with a smile and assist them so that they enjoy every moment of their stay in a restaurant. |
| When a customer comes to your business, restaurant, shop or office, you are expected to leave what you are doing, welcome the customer, pay attention and concentrate on the customer. Remember, Customer is King. |
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We encourage all people interested in our programs to register and receive their own coaching information. If you access the training and coaching messages without registration, you are doing it in error. Kindly register for one of the programs here: www.tiginstitute.com. |
CHRIS MUHANGO
Customer Service Coach
TIG Institute |
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